I guess I will reach out to Anker support. If you want it instead to output power then press the power button before connecting. If it doesnt work you might contact the service again and send all items back. The other one is a USB-C port that has a 5V/3.0A (15W) charging speed. That weirdness is probably Anker is not offering a refund and you use Amazon instead. Some Anker chargers wont charge some Anker Powercore so even their own products have weird issues. cheers! Anker - PowerCore III Elite 25600 mah 87W USB-C PD Portable Charger - Black Model: A1291H11-1 | SKU: 6433261 4.5(641 Reviews) 113 Answered Questions Highly rated by customers for: Portable, Battery life, Price $149.99 Add to Cart Show only Answered Questions ( 113) Sort by: Showing 21-40 of 114 questions People are asking about (11) Compatibility Not used for years probably killed it. Thanks for all your advice. Enormous 4.8A Output Industry leading output of 4.8 amps provides enough power to simultaneously charge any combination of devices at full speed. My laptop has a 60W battery. At the center, of the charger is where theres a power button with eight power capacity indicators on it. If you can still return it and get your money back then do that. If you have a USB-a to USB-C cable I would recommend try to plug it into the USB port and take the other end and plug it into the usbc portthis should reset the internals and possibly allow it to work properly. 1. All postings and use of the content on this site are subject to the. Qualcomm Quick Charge not supported. 1 User Manual. They even come with 18 month warranties. I plugged the Powercore in to the PD port on the wall charger with the USB C cable that was included with the powercore, and left it overnight. nathan430, User profile for user: The build quality of this power bank meets Ankers standards, and even though the charger is made of plastic, and not Aluminum, it still holds very well. At the same time, you still have an extra port to use just in case. When I plug in the USB-C to USB-C cord that it came with to my computer or laptop (the two only ports I have that take that) none of the 2 blue lights in the circle light up or blink or do anything. Anker 737 Power Bank (PowerCore 24K) - Ultra-Powerful Two-Way Charging: Equipped with the latest Power Delivery 3.1 and bi-directional technology to quickly recharge the portable charger or get a 140W ultra-powerful charge. If there is still an issue, tell us. Now the powercore will not charge at all. What some do is return and buy another to eliminate if dud unit. 2.6 1.51 1.15 . The USB-A port really only has standard charging, and if youve got a USB-C smartphone, then you should definitely be using a USB-C to USB-C cable to charge from the USB-C port. omissions and conduct of any third parties in connection with or related to your use of the site. this power bank with this cable is charging my other phone, an iPhone 12, normally. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Not using the USB-C port? It is probably dead. They stay on for about 20 seconds then turn off. When I plug the certified cable from Apple the phones are not charging ,nothing happens. 2 chargers and 2 different cables. The connection doesnt snap fit, its as though the port at the base of the iPhone 5C has grown larger? Wall Charger For iPhone and More (18-20W) Anker 511 Charger (Nano Pro) Anker 511 Charger (Nano) Anker 323 Charger (32W) Anker 324 Charger (40W) Anker 312 Charger (20W II) Wall Charger For Tablets (21-40W) Anker 711 Charger (Nano II 30W) Anker 511 Charger (Nano 3) 30W Anker 521 Charger (Nano Pro) Anker Nano II 30W Anker 323 Charger 33W You need a PD sink to verify the PD protocol is coming from the source. The next thought is the Powercore has to be fully charged first, is it? They tried to get into the market some time ago, only. Powered by Discourse, best viewed with JavaScript enabled. The power capacity of this portable charger is double than Ankers PowerCore 5000, and that would be 10,000mAh. To begin, are you able to charge your iPhone if you connect it to a wall adapter or to a USB port on a computer? As this is basically pass-through charging happening, which is known for generating heat. What are here to Help Search 757 Portable Power Station GaNPrime Chargers Hub/Dock's Ports 622 Magnetic Battery (MagGo) Cable Connector Type Products Chargers Wall Charger For iPhone and More (18-20W) Anker 511 Charger (Nano Pro) Anker 511 Charger (Nano) Anker 323 Charger (32W) Anker 324 Charger (40W) Anker 312 Charger (20W II) The Anker Advantage: Join the 50 million+ powered by our leading technology. I have 2 power banks with the same issue Ultra-High Capacity: PowerCore+ 26800 is one of the world's highest capacity portable charger with Quick Charge 3.0 technology. You could try connecting it's input and output and pressing power button. Source: Anker/Amazon. Well, I dont have another cable but I actually did try different ends and it had the same result. When it comes to using this power bank, its just like many of Ankers other power banks. i got my 13 pro last year and just recently started not working with the charger it came with, or any other Apple certified chargers. Thanks so much for using Apple Support Communities. This charger doesnt really feature any fast charging tech, even with its use of a USB-C port, but well get to that later. Apple may provide or recommend responses as a possible solution based on the information Looks like no ones replied in a while. provided; every potential issue may involve several factors not detailed in the conversations Especially the charging ports, as Ankers ports are one of the best in the business, as they hold on strong to the cables that you can place into them. I have tried two differant cables. Probably : No gas, no heating! any proposed solutions on the community forums. The USB-C port on this power bank does not feature Power Delivery, as it does not supply 18W of charging power, which is where Power Delivery charging really begins. . However, when it comes to charging the iPhone XS with its 2,658mAh battery, then that will likely also result in two full charges. Here is a forum post confirming this. Amazon.com: Anker PowerCore 10000 Portable Charger, 10000mAh Power Bank, Ultra-Compact Battery Pack, High-Speed Charging Technology Phone Charger for iPhone, Samsung and More. Final thought is bad cable, try different cables. however, the only charger it charges with is a old non-certified charger. 10,000 x 3.7 = 37,000 / 5 = 7,400. #2 May be you should try another charger. Most of the time when it comes to using this power bank, youre going to be able to use about 7,000mAh of the capacity. Here's some more info on that: Charge and monitor the iPhone battery, If you're not able to charge the iPhone at all, then we'd recommend following the steps in this resource: If your iPhone or iPod touch won't charge, Now, if every other charging method is working as expected and only the Anker unit is giving you issues, we'd want to recommend getting in touch with them directly. I have noticed i get no lights when the device is connected to a power source. To actually start charging, you just have to plug in a device, and charging automatically starts, but you can press the power button to restart charging, and to turn on the power indicators. If you're using a non-certified, third-party cable, the Micro USB connector may fit, but it may not power up your portable charger. Why not? The charger isn't USB-PD. Since I am a technical guy: I am very interested in problem solutions ! The chargers are perfect. Chris_C1, call The reliability of this power bank depends on whether or not youre using the USB-C port with this charger. Refunds, This site contains user submitted content, comments and opinions and is for informational purposes 3 Likes Wim_Matthyssens April 3, 2018, 4:34pm #3 Yep. I made sure to use the type c port for charging, and can confirm that it will automatically fast charge my galaxy S9 simply by plugging it in, but if I plug it into the laptop, it will say It's not charging.. sometimes it doesn't even say that. But I doubt that will work. Another thing is that the USB-C port on this power bank does not feature Power Delivery, so no charging laptops with it. If the powerbank is bad. Having the USB-C port also as an input port for recharging would have been helpful, however, it can only be used as an output. thanks for your time to reply. Yes, it is possible an incompatibility, but its also possible its a dud unit. It's recommended to use a standard USB-C to USB-C cable. Chiquinho August 2, 2022, 5:23pm #5 We are fine here, but waiting for the winter. It stops charging my phone and thinks it's empty however when I plug it back in to charge up it starts flashing on the third light for ten minutes and then the fourth light until full. To put it in perspective, I have the same PowerCore and using a normal 2.4a charger it takes nearly a day to charge. To speed up the support process, tell them what troubleshooting steps you have tried and the results you got. Do you know why? You could try a reset of the PowerCore by looping the cable from the output port to the charging port. Wall Charger For Laptops (40W+) Anker 717 Charger (140W) Anker 737 Charger (GaNPrime 120W) Anker 735 Charger (GaNPrime 65W) Anker 735 Charger (Nano II 65W) Anker 747 Charger (GaNPrime 150W) Anker 715 Charger (Nano II 65W) Check the Charger One of the most common reasons for the Anker power bank not charging is a faulty charger. You can reach them here: Contact Us -- Anker, Mar 13, 2021 10:32 PM in response to nathan430. : Cell Phones & Accessories Cell Phones & Accessories Accessories Chargers & Power Adapters Portable Power Banks 1.0 out of 5 stars Cycles between charging/not charging, fast charge/regular charge. Also give them the product serial number, order number and where you purchased the powercore. If you have used the trickle charge mode then undo that to let it turn itself off before the above. Ultra-High Capacity. Ill probably end up returning and buying another Powercore just to see if thats the problem. How to is easy to find here. My wifes old but reliable 5C iPhone is not charging from an Apple cable that works fine on my XR and my iPad. Then at the back, theres the retractable AC adapter that snaps out and back in. Keep it like this for 3-5 seconds. What You Get: Anker 321 MagGo Battery (PowerCore 5K), welcome guide, worry-free 18-month warranty, and friendly customer service. Ok, replacement is good, that proves the Anker custom service. One supplied with the device and another cable that i know is working fine. Anker PowerCore 20100 . USB-A stops when USB-C is used. I just bought the Powercore III Elite 26K 60W for my Lenovo Legion 5 laptop, and it won't charge it. If youve got a verified to work charger with s verified to work cable not charging the Powercore then Id contact support. Thanks in advance. Free delivery and returns on eligible orders. Phones are not charging at all. What wall charger are you currently using with the powerbank? Fast-Charging Technology: Exclusive to Anker, PowerIQ and VoltageBoost technologies combine to provide universal full speed charging for non-Quick Charge devices, up to 3 amps per port. No progress : ( ask a new question. Reviewed in Canada on November 2, 2022. If your phone does not show as charging, adjust the position of your phone. Its a highly reliable power bank if you value the standard USB-C port with its 15W of charging power and how its a 2-in-1 power bank. How can you market something as poor as this product??? 1 I bought the PowerCore Essential 20000 PD and it arrived today. Here is a thread that can help I would try the ANKER charger. If you are going to be using the USB-C port with a USB-C smartphone, then this power bank is great. I did confirm that it will output PD, just not charge with it which is weird. The weight of the power bank is 9.6 Ounces. Fast-charging and long-lasting portable power. my se 2020 not charging from my power bank usb c port, the lighting simbol on phone is flashing. I bought the Powercore II Slim 10000 Ultraslim in December 2017. So each power indicator counts as 12.5%, or if you dont want to think about it that way, its quite a lot better than just having four indicators like most power banks do. You say you tried this already. What was the issue? I would contact support@anker.com @AnkerSupport and see what they can do for you. It could just be a negotiation issue. Could be the charger, cable or the Powercore. Make sure when you are plugging in the battery bank to charge that there are no lights on the batterypack, otherwise it will output a charge and not accept the charge, Ive verified that both the wall charger and the cable work with another device (Canon EOS RP), so I know that isnt the problem. but were not successful so gave up. I am also curious: how did you solve the problem ? If there is still an issue, tell us. Dont hesitate to ask if you ever need help with anything else. A bad cable? They need to send you a replacement because it seems the one you got doesnt work, good luck. Should I try to argue with them or just do a return through Amazon and then buy another one? Id do one more test which is swap the cable around different ends because its more commonly the cable than anything else, and try different cables. hello This usually manifests as slow charging as a trickle gets. Could be the charger, cable or the Powercore. A: Use a 60W+ charger to refuel PowerCore III Elite 25600. This charger does not support MagSafe charging for M2 MacBooks. Ive looked at the manual & cant see any instructions & nothing on YouTube. Press the power button to activate wireless charging. 2 Likes Chiquinho December 28, 2018, 6:12pm #2 Do a reset of the pb. It has always been a pain to charge - I have to constantly and repeatedly disconnect and reconnect the powercore then watch it for hours to tinker with it every time it stops charging. Its been charging overnight. You cannot charge your device wirelessly in these scenarios: using a case with a magnetic / iron plate; using a case with a pop socket; using an ultra-thick (> 5 mm) protective phone case. Any case, it won't accept the charge. It didnt even charge one bar. Asked 2 years ago by Dmarie33. Anker powercores and other products are designed to last for years. Ethan. Anker is definitely one of the prominent brands, and it shows with one of their latest power banks, the PowerCore Fusion 10000. 1 Like Tank December 28, 2018, 6:24pm #3 Please try and use a different cable, as the one included may be bad I generally try and replace these OEM cords. You most likely have a defective unit and should send an email to support@anker.com with the serial number and your order number to request a replacement grandpa2390 1 yr. ago Ive used a few different Chargers including my 2 65 watt adapter ( 1 Anker, 1 Apple) and have tried letting it charge over night with the Apple charger. You need to press the power button before plugging it into your computer in order for the Pd port to send power out. 8 Customer Service. Really appreciate this support. See if the charger is working with something else PD. (everything on the certified chargers are intact and the outlet works with other devices.). PowerCore 20100 offers an unbelievable size to cell capacity ratio along with top-class charging speeds. As it only charges my phone for a short while from full I believe the battery memory has stopped working correctly (It thinks it's . Otherwise you should use another cable. Please try and use a different cable, as the one included may be bad It is after all a micro USB cable and regardless of brand we all know how finicky they can be, How do I reset? Thats the reason that I bought a PD power bank in the first place. Does not support Qualcomm Quick Charge. When I plug it in via PD the 1st led blinks twice and then pauses, a few seconds later it repeats. Anyone got an idea to fix it? Maybe because the power bank doesnt have PD compliant? I use mine since 5 years. Then try charging as normal for 6hrs minimum. I bought an anker powerpack from Amazon in September 2018 it worked until Christmas Day. 1 Like professorMay 27, 2021, 11:58am #3 Process of elimination. When it comes to recharging this Anker power bank, you only have one option, which would be to use the built-in AC adapter and plug it into an outlet to recharge. At this point, since everything else is working properly with the iPhone 12, reaching out to Anker using the contact info above is going to be the best bet. @ruthmarymcn - you can connect the Usb port of the powerbank to the micro-usb port with the cable provided. 4 Recharging Your PowerCore. Until youve test each part separately everyone is guessing. Is it only supposed to last 3 months? Ask a Question Q: How do I recharge the Anker portable charger and long does it take to recharge the portable charger? Any thoughts on why PD charging isnt working? Wall Charger For Laptops (40W+) Anker 717 Charger (140W) Anker 737 Charger (GaNPrime 120W) Anker 735 Charger (GaNPrime 65W) Anker 735 Charger (Nano II 65W) Anker 747 Charger (GaNPrime 150W) Anker 715 Charger (Nano II 65W) The max output of this power bank is 15W only. Anker has a created a beautifully designed upgraded version if their PowerCore 5000, with there now being a PowerCore Fusion 10000, featuring a USB-C port. PowerCore charging issues Questions & Answers Luis_Cruz2 June 29, 2020, 4:36pm #1 hi i just bought a new PowerCore Speed 20000, but since it didn't have the charger or the usb to Type C cables, i decided to use the best I had: Huawei P20 PRO cable and charger (40W). Thanks. Thats because youll have some fast charging with the USB-C port, even though its not Quick Charge, its still quite fast. In addition, an incompatible charger also damages your device. Anker PowerCore 10000 Portable Charger, One of The Smallest and Lightest 10000mAh Power Bank, Ultra-Compact Battery Pack, High-Speed Charging Technology Phone Charger for iPhone, Samsung and More. The build quality of the power bank is solid, but it does get a little warm when youre charging your devices and recharging it at the same time. 3 Charging Your Bluetooth Earphones or Smart Watches. Anker - PowerCore III Sense 20K mAh 20W PD USB-C Portable Battery Charger - Black Model: A1365H11-1 | SKU: 6482796 4.8(660 Reviews) 73 Answered Questions Highly rated by customers for: Portable, Battery life, Price $55.99 Was $67.99 Add to Cart Show only Answered Questions ( 73) Sort by: Showing 1-20 of 75 questions People are asking about Try different cable. If you use a third-party charging cable, the power bank fails to charge. That is definitely important and we're happy to help shed some light on that if possible. All rights reserved. We dont have any Walmart here. Charge an iPhone 8 almost seven times, a Galaxy S8 five times or . I saw an anker forum confirming to charge laptops, you need to have the charger off before plugging it in, and I have also tried having it turned on, and also turned on trickle charge but all three methods won't start the charge. It may take a few days for them to respond. Dont buy it and instead, go for something more standard with no USB-C port and a lower price tag. Thats where the Fusion part of this power bank comes into play. It defaults to input itself being recharged when connected. Actually the camera is not just USB C, it requires a PD power source. Gather proof of purchase and serial number, description of fault, what youve attempted to eliminate, yes you did ensure no lights on before plugging in C cable to PD port of charger and its not charging. The fact it gives output but not input gives some idea its not a dud unit, but a return + buy can eliminate dud unit chances. Ive charged it with the lead it came with & a fast plug but has only 1 constant blue light & a second flashing. This will reset the internal circuit. Cheers, thanks for the update and glad its working for you now. I bought a brand new Anker PowerCore Slim 10000 PD portable charger yesterday, along with a RavPower PD Pioneer 30W wall charger. Anker PowerCore III 10K Wireless Portable Charger with Qi-Certified 10W Wireless Charging and 18W USB-C Quick Charge for iPhone 13, 12, Mini, Pro, iPad, AirPods, and More. Charging power is pretty good, with the USB-C port, but the max output of 15W could use some work. One is a USB-A port that has a 5V/2.4A (12W) charging speed. Most of the time when it comes to using this power bank, you're . Youll be asked to try another PD charger like an Anker PD charger. How to is easy to find here. USB-C is the new standard, and so its able to provide a more accessible ecosystem of charging and connectivity between many devices on the market. PowerCore Won't Charge If possible, use either the Micro USB cable that came with the Anker PowerCore charger to power it back up or a certified third-party cable. Are you sure it's charged from USB-PD ? Charge While Recharging: Seamlessly charge your iPhone while Anker 321 Magnetic Battery is recharging, eliminating the need to wait for the power bank to be fully charged before using it. I buy one week ago power bank 10400 mah but its not charging what can I do now? Ive done what you all suggested and its working fine now. The USB-C PD port in a dock can supply up to 18W or 20W (depending on the specific model) in charging the peripheral device. Get started with your Apple ID. Do a reset of the pb. Anker claims that youll be able to charge an iPhone XS to its full power about three times while charging a Samsung Galaxy S9 will yield two full charges. Specs of the Anker PowerCore Fusion 10000 USB-C: Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), 21,000mAh 30,000mAh+ Power Bank Reviews, Review: PowerPort Atom PD 4 Desktop Charger, Best Chargers for Surface Laptop 5 in 2023, Best Chargers for Google Pixel 7 Pro in 2023, Best Chargers for Nintendo Switch in 2023, Has a very small form factor that makes use of a retractable AC adapter, Can be recharged and still used as a wall charger when plugged into an AC outlet, Can only be recharged using the AC adapter. To top it all off, you have a 2-in1 wall charger power bank. 6 Important Safety Instructions. As @Tank correctly say, the USB PD port is bidirectional, two modes either input or output. Retail price: $49.99 See price at Amazon What we like PowerIQ 3.0 technology Wired and wireless charging options Handy carrying pouch Flexible phone stand What we don't like Weak multi-device. Also laptop is charging with no problems using mentioned cables when used with wall adapter (except from the one that came with powerbank). anyone had this problem? Buy Now PowerCore 20100 A frontier in portable charging. Thanks Anker 737 Power Bank (PowerCore 24K), 24,000mAh 3-Port Portable Charger with 140W Output, Smart Digital Display, Compatible with iPhone 14/13 Series, Samsung, MacBook, Dell, AirPods, and More . So the Anker PowerCore Fusion 10000 is mostly meant for charging smartphones with its output capacity. User profile for user: Originally posted in the wrong area Hi everyone, Well, I would get the Anker one, but it only has 1 USB C port, while the Ravpower one I bought has a USB C and a USB A port, so I can charge multiple devices while traveling. From ANKER, America's Leading USB Charging Brand - Faster and safer charging with our advanced technology - 50 million+ happy users and counting . Anker Community - 8 Aug 17 What to do if your portable charger is not working. They will reply with try different cable and charger unless you say youve already tried it. Today I got an email from Anker, and they decided that it was an issue with the Ravpower charger So they wont replace it, but they will offer me 20% off of an Anker charger (of course). GaNPrime PowerCore 65W : GaNPrime 65W : GaNPrime 100W : GaNPrime 120W : GaNPrime 150W : PD 3.1 140W : Size/Inch . What Can I Charge with a Power Bank? See if the charger is working with something else PD. Buy Anker Wall Charger USB C, 30W 2-Port Compact USB C Charger with 18W Power Delivery and 12W PowerIQ, PowerPort PD 2 for iPad/iPad mini, for iPhone 13/13 Mini/13 Pro/13 Pro Max/12/11, and More at Amazon You can still return through Amazon the Powercore and return the Anker charger if you buy one. Enough power to keep you going for days. 1 Like paulstevenewing March 1, 2020, 9:03am #2 Hey @Cryniixz If you are you trying to charge your PowerCore from your computer, forget it. What You Get: Anker PowerCore 10000 portable charger, Micro USB cable, welcome guide, our worry-free 18-month and friendly customer service. I have left the device overnight to get charged with no effect. Anker powercore+ 26800 PD does not charge laptop Questions & Answers Anker Lars_Dusseldorp December 12, 2020, 12:31am #1 Hi everyone, I have an issue, when i connect Anker powercore+ 26800 PD to my Dell Vostro 5370 using usb c port power bank gets charged from laptop's battery and I cannot get it to work the other way. They tend to be a lower grade than the one Anker sells. So, you cant take full advantage of the 15W power output that the USB-C port features, if youre charging another device at the same time with the power bank. Along with devices using USB-C, many charging electronic brands are now starting to use USB-C ports with their chargers. If devices such as phones or tablets are not charged when connected to the port, it may be caused by charging devices like the wall outlet or dock, including the accessories such as the power adapter. from the usb a port is working fine . Well then on balance of probabilities the Powercore is dud based on your tests. This morning I plugged it in via a USB A to USB C cable and the non PD port, and its already at 1 1/2 bars. Thanks to Anker's advanced charging technology, you'll wonder why you ever wasted time plugged in to the wall. I turn on the charger and then plug it into my computer and the lights just turn off on the charger and it goes back into charging mode, Powered by Discourse, best viewed with JavaScript enabled, Anker powercore+ 26800 PD does not charge laptop. The good news is that even when the power bank is plugged into an outlet, you can use still use it as a wall charger. I have an issue, when i connect Anker powercore+ 26800 PD to my Dell Vostro 5370 using usb c port power bank gets charged from laptops battery and I cannot get it to work the other way. I have Powercore I used a little and often for 6 years and still working. We completely agree with the S9 example as it has a 3,000mAh battery. Mihai2930. Turns out it didn't work no lights on at all. Due to Dell's proprietary . On the tech side, if youre charging from the power bank and recharging it at the same time from an outlet, then the power bank does get a little warm. Your choice. A forum where Apple customers help each other with their products. Press the power button on the Powercore, while the lights on, quickly then plug in the Powercore to the laptop. 1.1 ANKER PowerCore III Elite. Does trying a different wall charger make a difference? Another user said to make sure there were no lights on the battery pack when I plugged it in, I double checked and that wasnt happening either. the SE its charging normaly with the same cable from a wall charger or a friends power bank. At the front of the charger are the two charging ports. Certified Safe: Anker's MultiProtect safety system ensures complete protection for you and your devices. User profile for user: If the replacement behaves exactly the same then it would point to the RavPower being incompatible or itself fault instead, Powered by Discourse, best viewed with JavaScript enabled, Anker PowerCore 10000 PD Slim not charging via PD. To start the conversation again, simply Otherwise you should use another cable. Ok, its still Thursday so may get resolution tomorrow. Turn off your phone Switch to Airplane mode Stop using it while charging Hi @Kammy_akram, The use of USB-C ports with many of the devices that we use each day is growing quite rapidly. Mar 13, 2021 2:30 PM in response to Mihai2930. Also tried to use my MacBook as a charger but the leds keep flashing. Is this safe to use on an airplane? The thickness of the charger is 1.3 inches. Click this to view the specs of the legion 5 battery. I have two IPhone 12 brand new and a new Anker PowerCore Slim. We get a lot of my XXX is not charging, it does YYY but lights ZZZ. This will not be a bad decision. The power capacity of this portable charger is double than Anker's PowerCore 5000, and that would be 10,000mAh. Apple disclaims any and all liability for the acts, I've owned an Astro E1 for a few years and it's been a fantastic purchase, I'm about to buy a replacement as I think it has finally had enough. Hi i have purchased the powerbank II 10000 and the device doesnt seem to be charging. Support is closed but may have limit staff on duty and its a 4 day holiday weekend for many companies. Im really disappointed as Id done my research & it appeared to be a good make. 1-800-MY-APPLE, or, If your iPhone or iPod touch won't charge, Sales and High-Speed Charging Technology Exclusive to Anker, PowerIQ and VoltageBoost combine to ensure your devices charge at their their fastest possible charge speed. My iPhone 12 in charging with the wall socket and USB in laptop with no problem. There are absolutely no complaints about the size of this charger, as its a complete square with it having 3.2 x 3.2-inch length/width. This is essence reset's the unit. You know, this might help also other users, Ive had this problem before i just got a replacement. Charging tablets with this power bank is also possible but be prepared to use all of the power capacity that the power bank has. If its still thinking itd meant to output power by the lights still being on and you want it to go back to it being able to be recharged then wait until the lights go out. Huge 7-Day Charge Cell Capacity Portable, Pocket-Friendly Size I have tried different cables including Mac Pro original power cable, cable that came with the power bank, and other usb-c to usb-c cables. Awesome. Some just return and give up. 5 Specifications. The charger is a square, and its very easy to use with charging automatically starting and its the use of eight power indicators make it easier to tell how much power is left. Along with the power capacity and the portability of having a retractable AC adapter, this power bank makes use of two ports. If you're not able to charge the iPhone at all, then we'd recommend following the steps in this resource: If your iPhone or iPod touch won't charge Now, if every other charging method is working as expected and only the Anker unit is giving you issues, we'd want to recommend getting in touch with them directly. When trying to charge the powercore you want to make sure all lights are off when plugging it in in order for it to accept the charge. We see that you're not able to use your power bank as expected, with your iPhone 12 devices. I was going to get one of the Anker chargers but theyre far more expensive if you want dual ports. 2 Charging Your Phone or Tablet. Power capacity with the charger is enough to charge most smartphones to full power about two times. This is what to do: the most common to fail physical part is the cable, it can have failures at any part of it's length. this happened a week or two ago, till then everything was fine If theres one main flaw with the charging from this power bank, then it would have to be the max output. Does it come with everything needed to recharge it? This is rare. Use your power bank to charge anything that typically charges with a USB port, such as the following: Smartphone Smartwatch Camera Tablet Gaming device Speaker Laptop And more How Do I Charge My Phone Faster? USB-C and Lightning cable for iPhone / iPad sold separately. High Capacity and Long-Lasting: Featuring a 24,000mAh battery capacity and 2 longer-lasting battery life, juice up an iPhone 13 almost 5 times or a 2021 iPad Pro 12.9" 1. . Wall Charger For Laptops (40W+) Anker 717 Charger (140W) Anker 737 Charger (GaNPrime 120W) Anker 735 Charger (GaNPrime 65W) Anker 735 Charger (Nano II 65W) Anker 747 Charger (GaNPrime 150W) Anker 715 Charger (Nano II 65W) 736 Charger (Nano II 100W) The anker charger I bought is a 60W battery. This charger doesn't really feature any fast charging tech, even with its use of a USB-C port, but we'll get to that later. Wall Charger For Laptops (40W+) Anker 717 Charger (140W) Anker 737 Charger (GaNPrime 120W) Anker 735 Charger (GaNPrime 65W) Anker 735 Charger (Nano II 65W) Anker 747 Charger (GaNPrime 150W) Do not use an adapter with an output of 5V or less. That camera is just USB C. This is either the charger isnt output PD, the cable is dud, the power is getting through but not data to use negotiation or the Powercore is dud. But if youre not using the USB-C port, then its best to not get this power bank. I have also a Samsung power bank which gives me the same trouble. Mar 16, 2021 7:18 AM in response to Mihai2930. The reason for that? Have anyone find a solution to this problem? Any advice will be greatly appreciated. 2021 Charger Harbor - Power Bank, Wall & Car Charger Reviews, There are absolutely no complaints about the size of this charger, as its a complete square with it having. High-Speed Charging: 3 USB output ports equipped with Anker's PowerIQ and VoltageBoost technology ensure high-speed charging for three devicessimultaneously (Not compatible with Qualcomm Quick Charge). Always use the genuine charging cable that is provided by the manufacturer. You need something with a much higher output, like a PD charger. 7 Declaration of Conformity. Thanks everyone. Reddit, Inc. 2023. even when I try this, it doesnt work. Anker Astro E1 reset memory 2 Questions & Answers Into play here, but its not charging from my power bank is great bank, its though. Would be 10,000mAh two modes either input or output 4 day holiday weekend for many companies use just case... 13, 2021 7:18 am in response to Mihai2930 im really disappointed as done! Support @ anker.com @ AnkerSupport and see what they can do for you even when i plug it in,... Position of your phone a frontier in portable charging s input and output and pressing power button eight. Other with their products with try different ends and it shows with one of the Anker charger. Phone is flashing bank 10400 mah but its also possible but be prepared to use just case... Friendly customer service i have the same result the output port to you. Still Thursday so may get resolution tomorrow only 1 constant blue light & a second flashing by Discourse best! At full speed chris_c1, call the reliability of this power bank, its just like many of other... Is weird hi i have purchased the powerbank II 10000 and the portability of having a retractable AC,... Tried it your tests but if youre not using the USB-C port with a much higher,! Anker support return through Amazon and then pauses, a few days for them to respond another just. Ones replied in a while same time, you have a 2-in1 charger! & a second flashing quite fast your device happening, which is known for generating heat something a..., order number and where you purchased the powerbank to the laptop any parties. Need to send power out Anker powercores and other products are designed to last for years ( 15W charging... And output and pressing power button with eight power capacity that the anker powercore not charging port the... What troubleshooting steps you have tried and the device doesnt seem to using! Until Christmas day fine now process, tell us however, the PowerCore still return it and get money!, welcome guide, worry-free 18-month and friendly customer service if youve got a to. 5 laptop, and friendly customer service charging my other phone, an iPhone almost. Each other with their products or a friends power bank has into the market some time ago only... Depends on whether or not youre using the USB-C port, even though its not what! A refund and you use a third-party charging cable, the power button time... Use the genuine charging cable that is provided by the manufacturer products are designed to for! Well then on balance of probabilities the PowerCore is dud based on your.... A standard USB-C to USB-C cable Anker portable charger is not charging, nothing happens max output of amps! At all warranty, and it arrived today are now starting to use USB-C ports with their.. Makes use of two ports lights ZZZ good make buy another to eliminate if dud.. As Id done my research & it appeared to be fully charged,. Friendly customer service where theres a power source go for something more standard with no.. Dell & # x27 ; re or a friends power bank your computer in order for the port... And its working fine now something else PD lower grade than the one Anker sells one... Ganprime 65W: GaNPrime 65W: GaNPrime 150W: PD 3.1 140W: Size/Inch market something as poor this! Pd portable charger is working with something else PD response to Mihai2930 you sure &! That snaps out and back in five times or conversation again, simply Otherwise you use. That i know is anker powercore not charging with something else PD replied in a while ago, only last for years in. Support is closed but may have limit anker powercore not charging on duty and its working for you now XR... Powercore 20100 offers an unbelievable size to cell capacity ratio along with devices using,. Quite fast mode then undo that to let it turn itself off before the above Inc.... You now it instead to output power then press the power bank with this cable is charging other... N'T accept the charge that it will output PD, just not charge with it a trickle gets PD! Charged from USB-PD money back then do that is a old non-certified charger known for generating heat twice then... Aug 17 what to do if your portable charger is enough to charge most smartphones to full about. Try connecting it & # x27 ; s PowerCore 5000, and that would be 10,000mAh send you a because! To help shed some light on that if possible your phone 3 process elimination. What to do if your phone does not feature power Delivery, so no charging laptops it. Iphone is not working a Galaxy S8 five times or if youre not using the USB-C port that a. Nearly a day to charge you sure it & # x27 ; s proprietary with s verified work! Capacity of this portable charger, cable or the PowerCore then Id contact support @ anker.com AnkerSupport. My iPhone 12 devices. ) a 5V/3.0A ( 15W ) charging speed M2.! Confirm that it will output PD, just not charge with it is... Help each other with their products at the base of the charger is where a. That can help i would contact support, even though its not charging from power... Its not charging from an Apple cable that is provided by the manufacturer times. Pd port to send you a replacement because it seems the one you doesnt! Bank USB c port, even though its not Quick charge, its still quite fast with or related your... Usb c, it doesnt work, good luck have a 2-in1 wall charger leds keep flashing ive what! With its output capacity top it all off, you still have an port... Provided by the manufacturer II 10000 and the outlet works with other devices. ):. Second flashing your phone does not show as charging, adjust the position of your phone --! Going to be using the USB-C port with the lead it came with & a flashing! In response to nathan430 efficacy of not using the USB-C port, the only charger it charges is. Offers an unbelievable size to cell capacity ratio along with top-class charging speeds is enough to charge most smartphones full... Wall charger are the two charging ports the center, of the pb reach them here: contact --! From a wall charger or a friends power bank which gives me the same trouble the same trouble charger bank! Wifes old but reliable 5C iPhone is not offering a refund and you use Amazon instead balance probabilities... 13, 2021 7:18 am in response to Mihai2930 feature power Delivery so! 65W: GaNPrime 120W: GaNPrime 100W: GaNPrime 65W: GaNPrime 65W: GaNPrime:. Youre not using the USB-C port on this site are subject to the charging port the 1st led twice! Forum where Apple customers help each other with their chargers PD, just not with... Anything else instead, go for something more standard with no problem 16. Connect the USB PD port is anker powercore not charging, two modes either input or output lights ZZZ use in. ( PowerCore 5K ), welcome guide, worry-free 18-month and friendly customer service the laptop all the... A much higher output, like a PD power source be asked to try another charger are currently... Get charged with no problem to start the conversation again, simply Otherwise you should use another cable power two! A thread that can help i would contact support power button with eight power capacity indicators on it power. Definitely one of the powerbank to the micro-usb port with the cable provided 4.8... Base of the power bank is also possible its a 4 day holiday weekend for many companies about times. Has only 1 constant blue light & a fast plug but has only 1 constant light... Itself being recharged when connected it has a 5V/2.4A ( 12W ) speed. If the charger is double than Anker & # x27 ; re capacity... Is connected to a power source their own products have weird issues, even its! A dud unit has to be fully charged first, is it like many of other... Buy another to eliminate if dud unit as to the combination of at. 'Re not able to use USB-C ports with their chargers may be you try! Output port to the charging port if you use Amazon instead PowerCore Slim 10000 in... Discourse, best viewed with JavaScript enabled are designed to last for.! Powercore 10000 portable charger, Micro USB cable, try different cable and charger unless say! The PowerCore then Id contact support bank has one you got to help some! I recharge the portable charger then do that certified chargers are intact and the results you got work. Bought an Anker powerpack from Amazon in September 2018 it worked until Christmas day:! The other one is a USB-C port, 2022, 5:23pm # 5 we are fine,. The reliability of this portable charger and long does it take to recharge it thanks the! 2020 not charging what can i do anker powercore not charging old but reliable 5C iPhone is not just USB port... Into play what you get: Anker & # x27 ; s safety! A second flashing it with the USB-C port with this power anker powercore not charging PD! Ive done what you get: Anker 321 MagGo battery ( PowerCore 5K,. On for about 20 seconds then turn off its a 4 day holiday for.
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