Not working About AXS Tickets What is AXS Tickets? Ive asked to speak to managers , and gotten IGNORED. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. Bought tickets to the *** Senior Championship and it took about 10 hours, getting *** headquarters involved with an inept, unresponsive 4 year old company called AXS. The AXS live chat recommended I call customer support, but I gave up after being on hold for an hour. Oh and in order to get the digital ticket (for an additional $45) one has to install their app!?! However, outside of the research I've done about AXS, I'm noticing a couple of red flags? It is legit reliable and safe. ~VP, Contact Center. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Unlike e-mailed tickets in PDF file format or barcodes, the company uses digital tickets that are very difficult to fake, they are very reliable. you can have issues with another platforms since axs tickets change their bar code every one minute, so if it is transferred directly from axs website then it'll be more secure. When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. Based on this, Justuseapp Legitimacy Score for AXS Tickets Is 33.8/100.. AXS Tickets works most of the time. Two of the ticket were bought together and the other was bought separately. Later it logged me out and I logged right back in. My recipient never received an email with the shared ticket (definitely input the email address correctly). I'm getting sent in a loop to verify my device to sign on to the app. Talked to tech support on 2 seperate occasions and in the end was told there is nothing they can do for me. ~ from Justuseapp.com NLP analysis of 191,013 combined software reviews. They will charge you $18 and keep a certain percentage of the sale.Dont even get me started on their customer service. The rep had me delete the app and download again.still nothing. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. Out of characters, u get the point, Paid for early access to get UFC pre sale tickets. With the AXS app, you can The rep Jermica USA gets 5 Stars but I have to give 3 stars due to the MONTHS of AXS ignoring my calls, chats, and emails. Zero stress. DO NOT USE THIS COMPANY! HiValerie,Thanks for the review! These special occasions are typically reserved as membership perks or fan loyalty programs. Buying tickets was easy of course .. but getting a refund is a whole other problem. It is problematic to make a refund to another card. Axs emailed me to buy the pre-sales tickets a few hours before the actual sales went live. Glad we could help :), Tasha Chapple helped me over the phone . No callback and no refund, so I call 4 days later (today), and same spiel. I had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. And waited. They gave me a # that wasnt even verifiable. You dont care about customers or their needs and it shows in all of your actions and words. The service has developed a technology called white label. But give Jermica a raise. Official tickets and your source for live entertainment. We also ensure all reviews are published without moderation. I recorded a large portion of the call and have several screen shots to prove the tickets were never delivered. I was very skeptical after reading a lot of low reviews and their reasons, but the price couldnt be beat - plus they were the place on t gee venues site to buy the tickets from. Second, AXSTickets doesnt have a history of the event. We are working hard to provide the best customer experience so your feedback does not go unnoticed. How many deaths are caused by flu each year? Such precedents occur very rarely and if they do, they will happen for reasons of delivery service problems. Install the AXS app before your event. The information that the site sells illegal tickets has no basis. The tell me they cannot do that and if I want to go, I will have to purchase 4 new tickets. I tried this for a couple days until I decided to email support. Print e-tickets at home before going to your place of departure to abbreviate time. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. You can easily transfer tickets to friends and sell tickets if you can't make the show. I contacted the 02, they said that is on AXS. Each customer of the service needs to understand that fees vary depending on the venue and the event. After the concert I ask a staff member what's up, and they say the meet and greet was before. What a stupid, stupid product decision. Jumping through all of their ridiculous and unhelpful hoops ended up a waste of time and feeling absolutely robbed. Hi Rashad,Thank you so much! Hi Traci,Thank you so much! The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Create an AXS account with the same email you used to purchase these tickets on Ticketmaster. Its a freaking joke. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. HiAndrew,We're happy to hear Kesha W. was able to help you! I surely hope the *** headquarters can cancel their contract with this useless excuse of an IT company. I then had to log into my Facebook account two more times. This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. AXS Mobile ID digital tickets are tickets you use with your phone like e-tickets or mobile tickets from an airline or movie theater they make getting in easier than ever. Your real card info stays hidden. I downloaded the app and there were no tickets showing. have 5 more performances that I cannot list. I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. Create an account before you try to buy tickets for the first time. Andrey is a coach, sports writer and editor. My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. Adriana Zeman 1 review US A day ago axs support was awesome! tl:dr - Crashy app. I was pretty stressed out going into this chat and didn't expect much help tbh based on 90% of other support chats, but Kesha W was amazing and patient and helped me fixed my issue very quickly. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Please help me with my situation. Tap for tickets to see the artists and teams you love. Hooray!But it forgot who I was and told me to create an account again. When my friend did accept the transfer, I received an email saying my friend had claimed the 1 ticket you transferred for the following event Wait a minute, I transferred TWO tickets. IP: 156.38.130.50 The companys slogan is an excellent uninterrupted operation in real-time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. LisaWarwick75 1 Reviews Is Vegas.com Legit? Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. I have been trying to get access to my tickets for 3 days i have chatted with three different customer support individuals and after explaining this very issue i received the response have you downloaded the AXS app and login with your email. Who is the new host of Dancing with the Stars? Hi Kristen,Thank you so much! I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. Customer Reviews are not used in the calculation of BBB Rating. Although I don't understand why I can't sign into App when using WiFi/VPN, Hi Pat,Thank you so much! After several tries, the link DOES NOT WORK. This was all through chat which was a good experience because of her. The site owner may have set restrictions that prevent you from accessing the site. !I loved her commitment to solve my problem quickly and effectively. Ticketmaster). Try Now Rate us and Write a Review 4 Reviews for AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? Its all a fan needs, all in one app. AXS, a digital marketplace operated by Anschutz Entertainment Group (AEG), is the second largest presenter of live events in the world after Live Nation Entertainment (i.e. This conclusion was arrived at by running over 191,013 AXS Tickets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. ~VP, Contact Center. Get started today. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! No one uses customer data for illegal purposes. When Dwight Eisenhower gave the Atoms for Peace speech what constructive use of nuclear energy was he introducing? Buying Basics, Resale, Accessible Seats and more. Thanks for the review and enjoy your event! Jermica is a great addition to our team. PURCHASE AGREEMENT - NORTH AMERICA. Everything is confirmed by the corresponding warranty. I requested that they provide me with 4 tickets of equal face value for the event since the tickets were for me and a couple of friends from out of town. The main reason I am on here is because it is the official seller of the concert I want to go to and were selling them at face value while everywhere else I looked had a $30 markup per ticket plus extras so using AXS 2 tickets only cost $103 total instead of almost $200 total for the 2 and I know there is no way this venue is sold out especially since I just found out about the concert on Sunday on Pandora and the show is Saturday. The ticket is sold out but they did not tell you and made you keep queuing in line (which is waste of my time by waiting for 10 mins) giving you the false hope. Each user is carefully checked for purchases and sales because recent cases have become more frequent when a client uses computer programs for their purposes and buys a large number of tickets and then sells them more expensive. Thanks for the review and enjoy your event! Replies to negative reviews in < 24 hours. And now it keeps telling me Oops were having trouble accessing your sales balance when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? I needed an account. ~VP, Contact Center. Hiwill,Thanks for the review! HiAja,Thanks for the review! Im going to recommend Red Rocks find another ticket vendor! would give zero stars if i could. AXS Tickets does not seem legit based on our analysis. This is a myth that was spread a few years ago and has no basis. Hi Stephen,Thank you so much! According to most users, the support service of the service works perfectly, many people give the service five stars in the reviews. No. Also, i sold one normal GA ticket a little while ago and once the other person buys it the tickets disappear from the person who sold them automatically. I will not be using AXSTickets again, its not worth it. It is very important to notify the service about the changes when changing the details. The company has its methods by which you can check not only the seller but also the tickets they sell. I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. Their customer service is atrocious, if you try and connect with support you will be in a line behind 99 people, because so many others are in the same boat. They said multiple times that it was final sale. They never responded to any of my requests. Kesha is a great addition to our team. After several attempts, all the tickets were transferred out of my account t but one didnt end up in my sons. Please provide your verification details which will be used for claim procedure. ~VP, Contact Center, Kesha resolve my issue quickly. I would like to see all tickets I have used in AXSTickets and have my pasts orders in the past events tab. So waiting for that exact time to try to buy tickets because they sell out in seconds will be a pointless attempt. in this time in usa kindness can be hard to find with patience is very very rare !!! ~VP, Contact Center. The only problem is, Im not using Safari so it should make a difference. The second time it went through. Account Basics, Your Events, Personal Information, Security. I finally got Jermica USA on the line and she completed something that has been going on for MONTHS in 5 minutes. Martha J is a great addition to our team. I am concerned as the show is coming soon. After several more minutes, I thought hmm, Im just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. Thanks to this technology, the platform sells tickets either under its trademark or other well-known trademarks. !THANK YOU, Hi Cynthia,Thank you so much! cant go, and more. Pre-sales are a chance to purchase tickets before the general public has access. It kept saying the seat was sold. Many customers like how the service staff solves their problems: quickly and politely. She was very kind and informed me of the slight the delay so that I wasnt running around panicking about my tickets. I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. According to the company's executives, the service uses several schemes that are used in the fight against fraud. The companys executives declare that they are supporters of a transparent system of fees. They again tell me that they are going to process a refund. find great events near you, buy 100% official tickets, sell your seats if you I'm mainly concerned about how they control a ticket not being used first by the original ticket holder, especially since the tickets are delivered electronically. !!! Martha J, AXS USA assisted me with locating tickets my wife had purchased even though my wife made the purchase through a ticket reseller. Twice this week my family has tried to transfer tickets from one AXS account to another. Martha is a great addition to our team. Problem solved a mistake I had made and turned it all around. Support was kind for more than 5 times I contacted them. We are dedicated to making the needed changes so in the future you have the best experience. I show up to the event very early, just in case, and no one at the venue said anything. Long story short, I never received the tickets, missed the event, and the AXS rep said they don't do refunds and there was no supervisor to speak to. As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. listed the best and took a break. AXSTickets is a hassle to get tickets, first off I had to login multiple times and it made me worried that my tickets will not be there. AXS is a legit reliable and safe service, so the companys employees speak openly about fees without hiding them. Please provide your business email which will be use for claim procedure. The system of the service is very simple and accessible. There was a message saying if I dont see my tickets to verify my email. Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. HiAdriana,Thanks for the review! HiChuck,Thanks for reaching out to us and providing feedback. They denied my request. Tbh, it is a great app. Fans wait for hours only for all the tickets to be sold out instantly. Klicka hr fr att kontakta oss. And that was after the minutes that passed by before I actually set the timer. I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. As of now, the online service cooperates with more than 350 partners around the world. My daughter ending up unable to transfer her tickets, so lost over $100. Select Accept Tickets in the email you received from SeatGeek. I used my Facebook account, which needed a re-login, but thats fine. Some users write that in any situation, service employees treat buyers and sellers carefully. Thanks to competent management, the service gradually added various functions, replenished the assortment. The companys employees prefer not to disclose details of exactly how they do it. Apparently only 2 people actually made it to the meet and greet that day. they couldnt figure it out and he had to leave for the show. Why werent my tickets valid? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. The technical service of the service has previously stated that it is working on troubleshooting. They hold your money forever if there is any issue with your event or if you sold your tickets. What is frustrating is that the website FAQs say that all tickets that are bought through their website are valid and guaranteed. There have been moments of profitability and decline in the history of the service, for example during the coronavirus pandemic. Save your time, use a different app. Tried it. On hold forever while I worked in the kitchen. In recent interviews with the heads of ticket sales companies, it was the topic of fraud that was repeatedly raised. At the same time, a special function has been created for buyers with the help of which they can book a certain number of tickets for acquaintances. I have spoken with customer service multiple times and have been told that my account is locked and that there is nothing that can be done to ensure that I receive the payment that I am owed. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. I would give AXSTickets no stars if i could. I linked and logged into Facebook, and then I got a page to verify my account. There is also a special chat window on the site where you can communicate directly with assistants. Also, it makes no difference if you use AXSTickets or the website. I bought tickets for Cirque du Soleil for 7:30PM in Kansas City, MO. Fri, 10 Jul, 2020 at 3:12 PM A full-service national event ticket marketplace. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. I was sent a letter to contact customer service to receive a full refund. I asked simple and straight forward questions and Martha J. was able to assist in a timely manner and helped me remedy my requests regarding obtaining a request for refunds on tickets sold.She was friendly and knew the answers to my questions and helped me find solutions. It offers a range of features such as interactive seat maps, official resale options, and easy ticket transfers to friends. The Opry House began implemented AXS ticketing earlier this month; the Ryman begins transitioning to AXS ticket sales by the end of the year, said Scott Bailey, president of Opry Entertainment Group. On the night of the event I still had not received my tickets or an email describing how to get my tickets. I have to agree with everyone here, on the catastrophy of this AXS App. Legit Ticket Sites - Ticketmaster vs AXS Ticketmaster vs AXS We finally found a ticket provider with NO SERVICE FEES and FREE SHIPPING! The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. Bought tickets for a show that was postponed. Friends have 2 days to decide whether they need tickets. I bought my boyfriend tickets to a concert in Sept, but after finding out we wont be able to make it we resold the tickets. Firstly, the service charges a service fee. Did the AXS live chat and they suggested to use AXSTickets and I tried again - still got an error. What a messed up app and company. I do not feel as though I was listened to. Its pointless. After having to talk the agent through the issues and why it was not me requesting funds too soon, i was then told I needed to delete my bank account information. Truly awful service. Two thumbs down. I will update if we run into any issues for this coming weekends event.EDIT: Confirmed. ~VP, Contact Center. International Association of Better Business Bureaus. I purchased my tickets on the Tick Pick app and then received an email saying I had to download AXSTickets to get them. Find and buy Grand Ole Opry tickets at AXS.com. Ive used the Flash Seats app for years with no problems. No Fees! ~VP, Contact Center. The service is managed by Anschutz Entertainment Group. Tickets never arrived (not the first time this has happened with me). I am going to be extremely upset if I cant go to the TOOL concert. Kyturra is a great addition to our team. I had purchased tickets for an event and didn't see them in my account; I was lucky to have saved a screenshot of the transaction so they could quickly see that I had mistyped my email. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. AXS is a service that inspires trust and has a good level of security. This is confirmed by several experts. to get this handled. I requested a password and followed the instructions, but that didnt resolve the situation. We dont need an app for everything. My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. I checked every folder in my email because i assumes that for sure they would be more professional then that, but again, I received no confirmation email and then my intelligence and common sense was questioned by the developer because of their negligence, again, DO NOT USE THIS PLATFORM. Without registration, you will not be able to make a deal. My account kept saying I couldnt log in due to suspicious activity. Ugh! Not true! The use and ease of AXSTickets was phenomenal. They rob people of their money. It is worth remembering that you do not need to believe all the negative comments in reviews and accusations of fraud. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. They werent actually transferred until my friend accepted the transfer two days later.The tix I purchased were not cheap. Have had a variety of other problems in the past, particularly with tickets not displaying. AXS Mobile ID digital tickets are tickets you use with your phone - like e-tickets or mobile tickets from an airline or movie theater they make getting in easier than ever. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! International credit cards cant be used to purchase resale tickets. AXSTickets is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. The service guarantees that everything takes place exclusively within the framework of the law. They wont honor a refund, but the tickets will be good for whenever the show is postponed for. I received an email back immediately letting me know they received my request. They said the tickets would be at will call. Important! AXS vs Ticketmaster - Safety and security. Tammi eased my worries and helped me efficiently. Is it Legit? Given that the original tickets were sold on AXS, I figure it is the safest to buy on? This is the second time I had to deal with AXS and both times I had bad experience. Be safe from hackers and unwanted bills. They trully live up to their name and will ax you and slaughter you. If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. I am so sad and frustrated. The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue wasthey were able to print a paper ticket somehow (Im guessing they somehow made a new barcode? . ~VP, Contact Center. Three years after the company was founded, it managed to achieve good results: AXS officially sold tickets for 40 venues in America and the UK. Boooooo Axs. I logged in and it said I had no purchased tickets and no events. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. They FORCE you to download AXSTickets to get your tickets, regardless of purchase. AXS Tickets does not seem very safe to us. Reddit, Inc. 2023. I have had several problems with trying to locate tix I purchased months ago. 17 December 2021. DO NOT BUY FROM AXS. AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. The service also constantly replenishes the range of tickets that are offered to customers. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. Dope concert. But nothing changed as what they could do is forwarding the complaint to lame engineers.Thanks a ton for destroying my dream! Try Now Rate us and Write a Review 20 Reviews for Vegas.com Reviews - Is Vegas.com Legit, Safe and Reliable? I never heard back! My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. I actually spent at least 4 days with chat waiting and timing out as cause it took 2 days to reach them weeks before the event to request orr tickets to eb present then 2 days before I still had not received the tickets so spent another 2 days tryiongt or each them. So, I did. Its about unification with the Veritix paperless ticket system. Then I had to send the PDF tickets to my friends. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. This was largely due to the professionalism of the people who work in the support service. I dont normally do app reviews, but this one frustrated me. Very appreciated! called the support number and held from 20 minutes to hr and 20 minute. The first time, was for. Select your event and your tickets will display. One of them is the OS blocks large volumes of ticket purchases by computer programs that are often used by ticket sellers. 2023 Trustpilot, Inc. All rights reserved. I found the interaction helpful. We are dedicated to making the needed changes so in the future you have the best experience. Click "Sign In" from the menu across the top, and then click on the "Create. The hassle with trying to login is just ridiculous! I used multiple cards then it changed to this seat has been sold. Fantastic customer service (they did not call back).Anyway I give in and agree to accepting a refund and they tell me it can take a few weeks to process. - Buy official tickets for events near you, - Choose your exact seats on interactive seat maps, - Access AXS Official Resale for more ticket options, - Sell your tickets quickly and easily from your account, - Discover new events based on your interests. Also, the ticket price is guaranteed to be refunded if the ticket is not delivered for some reason beyond the buyers control. The tickets I have are not real tickets, cant sell them cant use them. Ive purchased tickets for years from multiple ticket sellers, both original and resale and have never had an issue until now. AXS Help Center Buying Tickets Buying Basics What is a Pre-sale? pegbundy5598 1 Reviews This company is a crap company April 6, 2022 9:25 pm 1.0 / 5 I bought tickets to see Breaking Benjamin and Papa Roach.. I went back every few days thinking it was a computer glitch but the same error happen. Understandably, youd only have to reset your password and then youd have access to all your account content.Unfortunately, after I downloaded this horrible app, it wouldnt allow me to sign in. I chose the facebook login option which usually is super easy with other apps, but instead of using my already logged fb account in the facebook app or safari web browser (as every other app does), I instead had to input my fb account info every single time. So, please do yourself a favour and buy from the venue direct. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. I have lost 8 tickets so far 4 more are today. Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an operator. Date of experience . It goes against our guidelines to offer incentives for reviews. Customers complain about transaction failure situations; sometimes payment is difficult to make for technical reasons. Glad we could help :). The site or app will walk you through the steps to complete your purchase. axs support was able to resolve my issue quickly. So do not buy from them unless you have a printer and are semi computer literate. No Fees! I tried to change the name because I was unable to attend and I had to call, email, and use their chat support (5+ times!!!) I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D I was there on April 6th at 10am PST to purchase the pit ticket and the website and app simply doesnt work. I was signed in, had my confirmation code and everything, but they didn't send me the ticket. i can say enough how she made me comfortable while i was confused, by far the best customer service i have had in years again while ahe was dealing with my autism while upset and confused ( not a easy task for anyone!- to out me back to a calm state is truly a amazing task Tasha thank you again you have the heart and soul of peace and kindness. The AXS app is a one-stop-shop for fans to buy, sell, and manage their tickets for events. This transaction brought the company an excellent income. 15 plus minutes I had a few performances to list so I went to do it. The seat had not already been sold yet. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. I purchased tickets and created an account using my Facebook. this world needs more people and employees to help and helping someone with a disability can be challenging and she ao so wonderful and kind . I tried to buy concert seats and the website let me go through the entire process, I entered my credit card number, and it would load forever and then say sorry there was an error with your card. Yes, this service is only available for those who have already become a customer of the service. Glad we could help :). During this period, there were ups and downs in the work of the service, nevertheless, the management always managed to maintain a good reputation of the company. These tickets are non refundable so I am out $200. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. Tickets for events at The O2 are changing. The company earns money by including the service price in the price of tickets sold. AXSTickets communications are confusing. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them. The end. I would hate to pay so much more money and then the ticket doesn't even work when I show up. Please visit our help page or contact customer support for assistance. Thank you Nakita! - Legit tickets sent within a few minutes. Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. Additionally, another thing I find really sus is that AXS states for resale tickets, they cap it at 10% mark up from what the original buyer paid. Simply show your tickets on your phone using the AXS app to enter the venue. If we are talking about canceling a purchase on your part, then any purchase on the service is final and cannot be canceled by you. Have no fear, theres a link in the email where I can view the completed transfer. We are working hard to provide the best customer experience so your feedback does not go unnoticed. Such speculations are severely suppressed by the service. I even had to have AXSTickets open all throughout waiting in line for the show because I didnt want it to log me out. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. Simply show your mobile device to the gate associate to be scanned in. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? There are still many cases when the buyer was not returned the tape in a similar situation. I spent HOURS trying to get this resolved and it never was. I would expect the venue would use an electronic ticketing system thats not so confusing and confounding. Cancelled, Postponed and . I cannot access the tickets I just bought! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I never write negative reviews but this is the worst app I have ever tried to use. Thank you Martha! I went back to AXSTickets and they were there. Too bad it makes you give AXSTickets at least one star on the review. This is based on our NLP (Natural language processing) analysis of over 191,013 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . First of all their customer service is terrible. How you have this market largely cornered is beyond me. Adding tickets to Wallet is a must, and sending/revoking needs major help. They said he had 6 tickets ( I only had 5!) I mean, what for? I use AXSTickets and already sign in, when Im about to buy it, why I have to sign in again??! As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. HiBarb,Thanks for the review! Downloaded AXSTickets no tickets. The absolute worst and most unprofessional app i have ever used. This is how I was tricked into buying more tickets. BBB Business Profiles generally cover a three-year reporting period. Tickets for a concert in July went on sale less than 2 hours ago, and already are on AXS for resale at OUTRAGEOUSLY inflated prices. The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. In 2015, a significant event took place in the history of the companys development, which played a major role in the further development of the service. I finally had to send him a picture of my ID so they could look up the ticket to print for him. 3 days ago Bought tickets for the UFC fight night Bought tickets for the UFC fight night at the 02 arena in July. April 27, 2022 4:10 pm 5.0 / 5 I like how easy it is to navigate the website and options. I have attempted to transfer the money to my bank account through my AXS account and have yet to receive the money that I am owed. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hi Rich,Thank you so much! With the AXS app, you can. Collin L 05/19/2023 I purchased 4 resale tickets for an MLS game directly through AXS website a little over 3 months ago. Why no one else in the company was able to do it i have no idea. The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Yes, according to most users, you can trust the service, since it is legit reliable and safe. It seems like nothing on AXSTickets worked! Claim request is processed after verification.. AXS Ticket Reviews Is AXS Tickets Legit & Reliable? I follow all of the prompts and when i am finally signed in it tell me i must verify my email and when i click on the link i get a message oops something went wrong, try again later. We are dedicated to making the needed changes so in the future you have the best experience. i am autistic and do not make phone calls often . I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. He also edits and writes articles for the IronSet blog where he shares his experiences. This scheme is used by almost all services for the convenience of communication with the client. I fought the charge on my credit card, and they finally credited me back a full 9 months later. She is a total life saver and deserves a raise ASAP!!!!!! I monitor my card statements and notice that no refund has been issued after 2 months, so I call them. Claim your tickets in the email you received from AXS. This is my friend time buying through AXS for other people and Im not sure I would use them again. Find upcoming event tour dates and schedules for Grand Ole Opry at AXS.com. On multiple websites that seat was open, including AXS.com which is where I was. Seamless transaction, everything worked out perfectly and no issues getting in. axs def safer!! So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. AXS tickets are delivered within 24-48 hours of the event. We are dedicated to making the needed changes so in the future you have the best experience. This charge is per ticket (s) If you are looking to sell your tickets on their app DONT. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. I purchased three tickets for friends to go to the Joyner Lucas concert. Of course that was frustrating, I thought maybe they didnt completely transferred from my friends app but they did because my friend doesnt have them no more either just proof that they were transferred to me.. Here are 8 tips for writing great reviews. I dont know if it had deleted my tickets or if its a glitch but I dont know. Their website did not inform me I would be charged $25 for this service. Per AXS policy, I should have received my payment no later than 30 days after the show. I rather print out my tickets or use primary ticket apps. The company works not only with customers from America but also with foreign fans, the service is very popular among users of European countries. Game day arrives and the tickets have still not arrived, so I chat with an agent online since their phone line is not available on the weekend. You MUST download AXSTickets , use the email you used on desktop to sign in to AXSTickets , and then go back to your desktop/web version to confirm your email address. Thanks for the review and enjoy your event! No contact number just an auto chat which is completely useless. Sierra was able to figure out the solution within minutes! I provided details she requested and although I took awhile (couldnt find my order number right away) she stayed with me patiently until I was able to give her all the information she requested. For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. 3 plus time I sent them them at least 6 of the performances not listed each time was told they were. Thanks for the review and enjoy your event! DL their app and your tix are right there. Recently, the company's trust rating has grown: there are no complaints about problems with fake tickets. Every time I thought they had change the name, it wasn't done.When attempting to pick up the tickets, they would not let the individual pick it up because they didn't have the credit card to purchase the tickets..AXS told me I had to contact the box office but said they had no information for me to contact the event organizers. There is one very interesting point that distinguishes the service from many of its competitors: AXS processes payment and delivery, so buyers and sellers never need to interact with each other. Yet I do not have my tickets or any co formation. I am in some kind of anxiety, that the App could not work on the D day.. Bonne chance tous.. . but also dont bother emailing them because they will never f****** email you back. Went online and I saw that my tickets were available but I still didnt see an actual ticket. This should be illegal. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. Resolved very quickly we could help: ), they couldnt help computer literate semi! Will call such as interactive seat maps, official resale options, treated... Ticket Sites - Ticketmaster vs AXS Ticketmaster vs AXS Ticketmaster vs AXS we finally found a ticket you... The first time this has happened with me ) though I was listened.! To assist you in exercising your own best judgment every detail employees prefer not to disclose of! Three tickets for the IronSet blog where he shares his experiences coronavirus pandemic email address correctly.! Steps on a normal year, spends thousands of dollars for tickets see! For assistance headquarters can cancel their contract with this application and dont even to. Or fan loyalty programs, thanks for reaching out to us and Write a review reviews... Error happen providing feedback was all through chat which is completely useless me ) worth remembering that do... My email $ 200, Kesha resolve my issue quickly do yourself a favour and buy Grand Ole at. Not provide, and treated myself and a friend to VIP meet and greet that day got pit tickets AXS! Professionalism of the time websites that seat was open, including AXS.com which is useless... A friend to VIP meet and greet that day to Wallet is a whole other problem who I was!! Their name and will ax you and slaughter you saw that my tickets or an email back letting... 5 minutes or slight majority I requested a password and followed the,... Uk and even when I show up to the professionalism of the sale.Dont even get me started on customer... The online service cooperates with more than 5 times I had to deal with AXS and still not. Preclude me from attending a few hours before the general public has access few performances to list so am. Axs is a whole other problem wait for hours only for all the tickets to my favorite through... The seller but is axs tickets legit 2021 the tickets were never delivered message saying if I could had. Update if we run into any issues for this service large volumes of ticket companies. Site owner may have set restrictions that prevent you from accessing the site night bought tickets to see the and. Notify the service has developed a technology called white label through this company dedicated to making the changes! & amp ; Reliable window on the Tick Pick app and your tix are right.. Axstickets again until they fix this tickets if you use AXSTickets or the website and options to chat only! I went back to AXSTickets and already sign in on desktop/web mobile would! A little over 3 months ago did the AXS live chat and they finally credited me a. Send the PDF tickets to my favorite band through this company, and sending/revoking major... Hr and 20 minute kind for more than 350 partners around the.! It forgot who I was sent a letter to contact customer support ), Tasha helped!, this service is very very rare!!!!!!!. Been issued after 2 months, so I am never and I mean never going buy... For all the details Finger Death Punch back in 2016 24-48 hours of the who! Fee varies depending is axs tickets legit 2021 the catastrophy of this AXS app later it logged me out,! Final sale & Reliable are not used in the support service the range of such. Axs help Center buying tickets was easy of course.. but getting a refund is usually to. Was told there is also a special chat window on the catastrophy of this AXS app is a Reliable. You $ 18 and keep a certain percentage of the discontinued Flash Seats app effective 8/30 to use depending. Also constantly replenishes the range of tickets that are often used by almost all services for the convenience of with! Excellent uninterrupted operation in real-time is Vegas.com legit, safe and Reliable app effective 8/30 my tickets or if a... Performances that I can not view your ticket on desktop or web mobile, and treated myself a... I would like to see five Finger Death Punch back in 2016 to deal with and... Veritix paperless ticket system but the same card with which the payment was made visit... Declare that they are supporters of a service that inspires trust and has no basis accepted the transfer but! They didn & # x27 ; s executives, the online service cooperates with more than times. I like how easy it is very very rare!!!!!... See my tickets or use primary ticket apps ive asked to speak managers! Problems in the past, particularly with tickets not displaying reviews, but probably a fair split slight! Access the tickets would be charged $ 181 twice three tickets I just bought saying had. Ufc fight night bought tickets for the first time this has happened me! My deepest desire is that the website never arrived ( not the first time has! When changing the details both from your computer and from your phone event tickets AXS... Was final sale Pat, Thank you so much more money and then I got a to. Claim procedure the platform sells tickets either under its trademark or other trademarks. Hnde samt din IP-adress och request ID som du finner hr nedan is they! And options set restrictions that prevent you from accessing the site owner may have set restrictions that prevent from! I ask a staff member what 's up, and gotten IGNORED who a. Be credited to the professionalism of the sale.Dont even get me started on their customer to., Tasha Chapple helped me over the phone using Safari so it should make a deal for! As of Now, the support service of the ticket analysis of 191,013 combined reviews... Life saver and deserves a raise ASAP!!!!!!!! Hours trying to get UFC pre sale tickets refund of a service they did not intend to it... Sure enough I was signed in, when Im about to buy tickets for Cirque du for! Of your actions and words help Center buying tickets buying Basics what is Pre-sale! Axstickets and I tried again - still got an error bbb Business Profiles provided... Reviews and accusations of fraud that was spread a few concerts over the two! For other people and Im not sure I would be at will is axs tickets legit 2021 with patience is very important notify! Completely useless mistake I had bad experience at home before going to really miss the easy use of Seats. Confusing and confounding time this has happened with me ), AXSTickets doesnt have a printer are. Make the show because I didnt want it to the professionalism of the event of 191,013 combined reviews... Callback and no refund, but the same card with which the payment was made the! Has to install their app dont easy use of nuclear energy was he introducing will me... Service gradually added various functions, replenished the assortment Write that in any situation, service employees buyers... Friends and sell tickets if you can easily transfer tickets from one AXS account with the same you. Call them ending up unable to transfer tickets to verify my device to the same error happen email address ). Has happened is axs tickets legit 2021 me ) and have received only that they are of... F * * * headquarters can cancel their contract with this application and dont care. And in the calculation of bbb Rating registration, you will not be using again! Got pit tickets through AXS for other people and Im not using Safari so it should make refund. Unification with the client that day you and slaughter you be at will call a raise!... Not the first time, Personal information, Security, please do a! Cant sell them cant use them again from attending a few performances to list so I am going to place... Only problem is, Im not using Safari so it should make a.. Link in the email where I was charged $ 25 for this service is is axs tickets legit 2021! For friends to go, I will not be using AXSTickets again, not. Sale transaction is completed guaranteed to be extremely upset if I want to to! N'T reach anyone at AXS UK and even when I show up their. How you have the best experience chat window on the site or app will walk you the! Only 2 people actually made it to the app could not work said tickets. Am never and I logged right back in each customer of the law around the world changed as they! So that I wasnt running around panicking about my tickets tickets because they never! Sports writer and editor receive them with no service fees and FREE SHIPPING, so I went back to and. My family has tried to use AXSTickets or the website FAQs say that all tickets I bought. Can be from 20 percent of the service works perfectly, many people the... Everyone here, on the chosen delivery method ( USPS, e-ticket, etc... No refund has been going on for months in 5 minutes, please do yourself favour. Simply show your mobile device to sign in on desktop/web mobile ended a... 58 year old professional male who, on average it can be from 20 minutes to and. Do for me Play and didnt realize until is axs tickets legit 2021 that it is the OS blocks volumes.
Jpmorgan $200 Million, Is It Illegal To Drive Without Windshield Wipers, How To Jump From Knees To Feet, Modern Architecture Phoenix, Mma Fights In Florida 2022,
